1. Data controller information
Digital Consulting Services Ltd ("we", "us", or "our") is the data controller responsible for your personal data.
2. Data we collect
We may collect and process the following types of personal data:
Contact information
Name, email address, phone number, and postal address when you contact us or request a quote.
Project information
Details about your project requirements, property information, and service preferences.
Technical data
IP address, browser type, device information, and cookies when you visit our website.
Communication records
Records of correspondence if you contact us, including emails and phone call notes.
3. How we use your data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes
- To deliver our services and fulfil contracts
- To send service updates and communications
- To improve our website and services
- To comply with legal obligations
- To protect our legitimate business interests
4. Legal basis for processing
We process your personal data under the following legal bases:
- Contract — Processing necessary to perform our services
- Legitimate interest — Business operations and service improvement
- Consent — Marketing communications with your permission
- Legal obligation — Compliance with laws and regulations
5. Data sharing & third parties
We may share your data with:
- Service providers who assist our operations (e.g., IT support, payment processors)
- Professional advisors (accountants, lawyers) when required
- Regulatory authorities when legally required
We do not sell your personal data to third parties. All third parties must respect the security of your data and treat it in accordance with the law.
6. Data retention
We retain your personal data for as long as necessary to fulfil the purposes we collected it for. Retention periods vary based on data type:
| Data type | Retention period |
|---|---|
| Quote enquiries | 2 years |
| Customer records | 7 years after last service |
| Financial records | 7 years (legal requirement) |
| Marketing consent | Until withdrawn |
7. Your rights
Under UK GDPR, you have the following rights:
- Right of access — Request copies of your personal data
- Right to rectification — Request correction of inaccurate data
- Right to erasure — Request deletion of your data
- Right to restrict processing — Limit how we use your data
- Right to data portability — Receive your data in a portable format
- Right to object — Object to certain types of processing
To exercise any of these rights, please contact us at mail@digitalconsultingservices.co.uk.
8. Cookies
Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie policy.
9. Contact & complaints
Contact us
For any questions about this privacy policy or our data practices:
Email: mail@digitalconsultingservices.co.uk
Phone: 07748 148 082
Supervisory authority
You have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113